FREE DELIVERY on orders over £30 (UK Mainland) - Normally £6.90
As we can accept your order and make a legally enforceable agreement without further acknowledgment from you, you must read these terms and conditions to make sure that you are happy with all that they contain.
Please contact us if you have any questions on the below.
We will deliver the goods to the delivery address given at time of order, normally within 14 days from the order being placed, unless otherwise stated within the product description.
The Standard Delivery charge is £6.90 to UK Mainland addresses.
For other addresses or delivery services an extra fee may be required as you should contact us before purchasing.
In any case, regardless of events beyond our control, if we do not deliver the Goods within 30 days, you can treat the Contract at an end if:
If you treat the Contract at an end, as per the above, we will promptly return all payments made under the Contract.
The free delivery offer, is redeemable against Orders placed for a standard delivery service to a Delivery Location within England and Wales, Scotland (excluding the Highlands) and Northern Island. Any special delivery services or Delivery Locations outside of the above may incur additional delivery costs.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of man and Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in installments if necessary, and not all Goods may come in the same delivery day or with the same delivery courier service.
If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and re-delivering them.
The Goods will become your responsibility from the completion of Delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them and sign for as damaged if anything is damaged on inspection.
Any damages or breakages must be reported to us within 24 hours of delivery so that we can follow this up promptly with the delivery provider.
While we hope that you love your recent purchase, if you’re unhappy with your goods, please e-mail us at firstname.lastname@example.org and let us know the problem.
We will then discuss with you a suitable solution or offer a return.
For an item to be eligible for return it must:
–Have been purchased from risbytaylorinteriors.co.uk
-Be reported within 7 days of delivery
-Be received back within 30 days of purchase
-Be received back in the same condition that it was sent. Unused, unopened, unaltered and in the original packaging.
Returns are NOT offered on any made to order products and may also be refused on items which were purchased in our sale/offers.
All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back will be the responsibility of the customer. If the return is sent back to the wrong address, we reserve the right to deduct postage to the correct address from your refund.
These Terms and Conditions will apply to the purchase of the goods by you (customer).
By using this Site, you signify your acceptance of this policy and terms. If you do not agree to this policy or terms, please do not use our Site.
If changes are made to the below, your continued use of the Site following the posting of changes will be deemed your acceptance of those changes.
The term 'Risby Taylor Interiors' or ‘us’ or ‘we’ refers to the owner of the website whose trading address is 39 Woodbridge Road East, Ipswich, Suffolk, IP4 5QN and registered address is Bury Lodge, Bury Road, Stowmarket, Suffolk IP14 1JA and company number 11746956.
The term ‘you’ or 'user' refers to the user or customer of our website.
These are the terms on which we sell all Goods to you. By ordering any of the Goods or Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
The description of the Goods is on the Website and in any other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods Supplied.
In the case of any Goods being made to your special requirements (made to measure), it is your responsibility to ensure that any information or specification you provide to us is accurate.
All Goods which appear on the Website are subject to availability.
We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes if they are made after an Order has been placed but before Delivery.
We may contact you by using e-mail and you expressly agree to this.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly and provided all correct information.
A Contract will be formed for the sale of Goods ordered when you receive an e-mail from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us of any errors immediately. We are not responsible for inaccuracies in the Order placed by you.
When an Order is submitted on the Website, we reserve the right to reject it for any reason, although we will try to tell you the reason without delay.
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you. Therefore, please check them before signing for the delivery when possible.
You do not own the Goods until we have received payment in full.
You can withdraw the Order by e-mailing us before the Contract is made, if you simply wish to change your mind and without giving us reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract Goods that are made to your specifications or are clearly personalised.
Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without any given reason, providing the fully packaged product is returned in its original state (undamaged and unused).
The cancellation period will expire after 14 days from the day on which you acquire, or a third party acquires, physical possession of the last of the Goods on the Order.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision which must be e-mailed to email@example.com.
In any event, you must be able to show clear evidence of when the cancellation was made. We will reply in an e-mail to confirm that the cancellation has been received and actioned.
Effects of cancellation in the cancellation period.
Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, except the costs of delivery and any supplementary costs arising if you chose a type of delivery other than the delivery options offered by us.
We may make a deduction from the reimbursement for loss in value of Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods; eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
We may agree to take back some products that have been specifically personalised or made to order, however this will be at our discretion and if agreed then the amount of deduction taken will depend on what can be re-used. This will be confirmed in an e-mail from us.
Once we receive the Goods back (or get confirmation that the goods have been returned to an address specified by us) we will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any Goods supplied.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods no later than 14 days from the day on which you communicate your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
For the purposes of these Cancellation Rights, these words have the following meanings:
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. Upon delivery, the Goods will:
It is not a failure to conform if the failure has its origin in your materials or specification at the time of placing the Order.
In the event of any failure by a party because of something beyond its reasonable control:
· The content of this website is subject to change without notice.
· Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
· This website contains material and products which is/are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, products, appearance and graphics. Reproduction is prohibited unless agreed in written communication.
We may collect personal information from Users when Users visit our site, place an order, fill out a form, subscribe to the newsletter or through the resources we make available on our Site.
Users may be asked for their name, email address, mailing address, phone number or credit card/bank information.
We will collect personal information from Users only if they voluntarily submit such information to us.
Users can always refuse to supply personally identification information, except that it may prevent them us from fulfilling our contract of sale and other services we offer.
Users may contact us at any time to request a copy of the personal data we hold or to ask us to delete all personal data we hold on that specific user.
Risby Taylor Interiors collects and uses Users personal information for the following purposes:
We try to avoid any dispute, so we deal with complaints directly. If a dispute occurs, customers should contact us to find a solution. We will aim to respond with a reasonable and appropriate solution within 5 days.